Returns:

An unused item can be returned within 30 days of the date of purchase. A copy of the invoice is required. Customised items (items with team/player names, numbers, etc.) and items that have been especially ordered for the customer cannot be returned. An item that needs to be exchanged can be shipped to Covee with a copy of the invoice and a note with instructions. When something needs to be returned, we need to be notified by email before returning the product. The customer pays for shipping the item back to Covee. Covee then pays for shipping the new item back to the customer. The customer needs to notify Covee before shipping something back. Covee does not give refunds. The product can be exchanged for another product or a credit can be given.

Warranty:

Covee Sports has to follow the warranty rules set by its suppliers. We cannot make any exceptions.

What to do with a broken product?
If you, after reading the below warranty conditions, think that your product should be replaced, you can contact Covee Sports B.V. by email: info@covee.nl Items that are returned without permission will not be processed.

Covee will have to be notified of the defective product as soon as possible and within the warranty period. All notifications after the warranty period will be disregarded. For example, a customer notifies Covee after 3 months about a bat that supposedly broke 2 weeks after purchase: this will not be accepted.

Items that are replaced by Covee under warranty are shipped with no extra costs in The Netherlands. If the customer lives outside The Netherlands, the item is replaced, but not shipped for free. The customer needs to pay these shipping costs, or place a new order so that the new item can be included with that shipment.

BATS:
Easton, Louisville Slugger and DeMarini (Wilson) do not offer any warranty when the bat has been purchased outside of the United States. Covee does not agree with that policy, so Covee offers a 1-month warranty on cracks, dents, and breaks in aluminium bats. After the 1-month period, there is no warranty on aluminium bats. There are no exceptions to this rule. Smalls dents and “noises” may appear, but that does not influence the quality of the bat and are therefore not considered as warranty issues.
IMPORTANT: Aluminium bats are very sensative to temperature changes. The suppliers do not allow the players to use aluminium bats below 15 degrees Celcius. There is absolutely no warranty on bats that are used in cold weather.
A bat is designed to only be used with real gameballs. All bats are excluded from warranty when they are used on a pitching machine.
Some bats are only designed to be used in certain age groups or certain sports. For example, there are bats that are only to be used by the smallest age groups using safety balls or Fastpitch softball bats that can only be used by women. Any bats used by other age groups or gender will not have any warranty.

GLOVES:
There is a 3-month warranty on cracks and production errors on leather gloves. Laces have no warranty and a glove with a broken lace is therefore not considered as broken.

SHOES:
There is a 1-month warranty on production errors. Possible production errors: broken cleats, torn soles, etc. Broken- or damaged noses do not fall under warranty, nor do shoes that have been “spiked”.

BATTING GLOVES:
There is a 1-month warranty on production errors.

UNIFORMS:
There is a 1-month warranty on zippers and buttons. Covee guarantees delivery with no color difference. Items with color differences after delivery have no warranty.